Shipping Info
We use FedEx or UPS as our shipping carrier. Currently, we are not able to ship your orders with your company's personal FedEx or UPS number.
Where do the packages ship from?
We work with many different manufacturers to bring you the best products available. If you do not find something on our website please contact us and we will do
our best to find what you need to make your advertising a great success!
Order Processing Time
Orders placed after 12:00pm PST will be processed by 12:00pm PST next Business day.
Normal Turnaround/Production Time
The Normal turnaround time is 7-10 business days, but normally products are shipped within 5 business days starting from the day we receive your approval for the
Graphics.
Sales Tax
The only sales that need to be collected is if your company is in the same state as where our warehouse ships out of then we need to collect tax.
Graphics Policy
It is mandatory for buyers to check all spelling and position of graphic and text before approving the proof. It is buyer's responsibility to check all errors from proof. Production starts after the graphic approval. Reprint is available upon buyer’s request. Buyer will be responsible for cost of reprint. PrizmImaging.com is NOT responsible for unsatisfactory color results if a proof is NOT properly approved. Art submissions with specific Pantone Color call outs will
automatically be converted to CMYK. If your job is color sensitive, please contact us for information and pricing on color matching services. We do NOT guarantee
graphic specifications if templates are not used by your designer. PrizmImaging.com provides all the templates on our website to make your Graphic Design a little
easier. If you did not find a template that you need please contact us at sales@prizmimaging.com.
Warranty
PrizmImaging.com is a retail provider of various manufacture's products. We guarantee the products sold by us, under a series of warranties issued by the original
manufacture of each product for manufacturing defects. Under the warranty policies, products believed to be a manufacturing defect will be repaired and/or replaced
upon inspection of the reported issue. The customer is responsible for shipping the product to the original manufacturer or PrizmImaging.com for inspection. At the
discretion of PrizmImaging.com, if the reported issue is deemed a manufacturing defect, the product will be repaired and/or replaced and returned to the customer
at no cost standard ground shipping. If the product is deemed not to be a manufacturing defect, the customer will be notified and the product may be repaired and/or
replaced at the customers cost. Shipping chargers will be the customer's responsibility for any items needing expedited shipping. Issues that are not covered under
the warranties include but are not limited to:
- Mistreatment of the product
- Unauthorized alteration
- Failure to follow instruction sheets and labeling
- Improper use
- Theft
- Loss
- Vandalism
- Destruction
- Damages occurred while in transit
- Natural disasters
Please refer to the items listed on our website for more details on warranty duration.
Return Policy
Should you need to return a product due to order Cancellation or for any other reason not covered by our warranty; we reserve the right to carry out a 100% inspection of the product before accepting the return. All Returns of this nature are susceptible to a 25% restocking fee. Unwanted returns will not be accepted 14 days after the shipping date of the original product. PrizmImaging.com will not accept the return of a used product, a custom made product, or any printed graphics.
Please contact us at:
Email: sales@prizmimaging.com
Phone: 626-964-2628
Fax: 626-964-2728
Damaged or Defective Products
If your product arrives damaged due to manufacturing defects we will fix or replace your product at no cost to you. If your product is damaged or defective, please
call 626-964-0602 and request a return authorization number. Packages returned to our location or our supplier's warehouses without an authorization number will
be refused upon delivery. If your product arrives damaged due to shipping company's mishandling, your shipment is insured by that carrier and we will do our best
to expedite the claim and rectify the situation. While we will strive to help our clients in any way possible, we do not necessarily accept any expedited shipping
charges incurred in shipping out replacement products or repairs.
Order Cancellations
Should you need to return a product due to order cancellation or any reason other than a warranty matter, PrizmImaging.com reserves the right to carry out a full
inspection of the product before accepting the return. All returns of this nature must be noted to an PrizmImaging.com Representative within 72 hours after receipt
of the product and are subject to a 25% restocking fee/charge. PrizmImaging.com will not accept the return of a used or custom made product or graphic. Product should
be returned in the manner in which it was received. Order Cancellations must be confirmed and approved by an PrizmImaging.com Representative. The cancellation of
a production order for which PrizmImaging.com has produced or ordered raw materials may result in PrizmImaging.com fully charging for materials and labor, or imposing
a minimum cancellation fee of up to 50% of the purchase/sale price.
Typographical Errors
In the event that a product advertised at PrizmImaging.com is mistakenly listed at an incorrect price, PrizmImaging.com reserves the right to refuse or cancel any
orders placed for the product that lists the incorrect price. PrizmImaging.com also reserves the right to refuse or cancel any such orders whether or not the order
has been confirmed and your credit card charged. If you credit card has been charged for the purchase and your order is cancelled, we shall issue a credit to your
credit card account in the amount of the incorrect price.
Privacy Policy
What information do we collect?
We collect information when you:
- Register on our site
- Place an order
- Subscribe to our newsletter
- Respond to a survey/fill out a form
When you order from or register on our site, you may be asked to enter your:
- Name
- Email Address
- Shipping/ Billing Mailing Addresses
- Phone Number
- Credit Card Information
You do not need to register to browse our site.
We use the information collected from you in any of the following ways:
- To process transactions
- To personalize your online shopping experience
- To improve our website
- To improve our customer service
- To send periodic emails
The email address you provide for checkout, will only be used to send out any information and updates about your order.
Note: If at any time you wish to unsubscribe from receiving future emails, please email us at sales@prizmimaging.com.
How do we protect your information?
Anytime you are shopping at PrizmImaging.com, you can be assured that we offer the use of a secure server with maximum level of security. All of the personal information
including email and credit card information will be transmitted via SSL (Secure Socket Layer) Technology and then encrypted into our Payment Gateway providers database
only to be accessible by those with special access rights to such system and are required to keep the information confidential. After a transaction, your private
information such as Credit Card and financial information will not be stored on our servers.
Do we use cookies?
Yes. We use cookies to help us to remember and help process the items in your shopping cart. They also help us understand and save your preferences for future visits.
Do we disclose any information to outside parties?
We do not sell, trade or transfer your personally identifiable information to outside parties. This does not include our trusted third parties who assist us in
operating our website, conducting our business or servicing you, so long as those parties agree to keep this information confidential. We also may release your
information, if appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property or safety.
Third Party Links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent
privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity
of our site and welcome any feedback about these sites.
Your Consent
By using our site, you consent to our privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page. This policy was last modified on August 15, 2012.
If there are any questions regarding this privacy policy you may contact us by any of the following:
Prizm Imaging Inc.
1920 W Holt Ave
Pomona, CA 91768
Phone: 626-964-2628
Fax: 626-964-2728
Email:
sales@prizmimaging.com
Website:
www.prizmimaging.com